Technowrites: elearning content solution, writing user documentation, user documentation, automating documentation using MS Word Macros

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writing user documentation
Technowrites: elearning content solution, writing user documentation, user documentation, automating documentation using MS Word Macros
user documentation

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3i Infotech
3i Infotech (formerly ICICI Infotech), an SEI CMM Level 5 company, is a leading provider of information technology products and services. It has a comprehensive set of solutions for the banking, finance, insurance, manufacturing, retail, distribution and contracting sectors.

Projects Completed
Documentation for KASTLE is an integrated treasury management solution covering several key markets such as Foreign Exchange, Money Markets, Equity, and their related derivative instruments.

KASTLE is a treasury management system that provides the organization with a sophisticated, multi-entity, multi-portfolio, multi-dealing room environment supported by robust risk management, back office management and MIS.

automating documentation using MS Word Macros

Tools Used

MS Word, FullShot

Challenges
  • Treasury Management is a challenging subject. Documenting the product based on Treasury Management was more challenging.
  • Although the product was in market, there was not enough documentation available for the users. Hence it was challenging for Technowrites to do the documentation from scratch in a limited period of time.


Solution

Technowrites deputed a team of four technical writers to work at the client's premises. These writers were interacted with developer's team and subject matter experts. Writers also studied the fundamentals related to treasury management. In a period of 6 months, we prepared more than 3500 pages of documentation.

We also did following as a part of project:
1. Designed templates for the documentation
2. Formulated review process for the documentation



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