Technowrites: learning content development, project management writing, writing user documentation, user documentation

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Technowrites: learning content development, project management writing, writing user documentation, user documentation
learning content development

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Xpanxion
Xpanxion (http://www.xpanxion.com) is an Atlanta-based offshore IT outsourcing and software development company with CMM Level 4 and ISO 9001:2000 certification. It has been operational since 1997.

One of Xpanxion's clients is a pioneer in schedule-driven financial management software for the healthcare industry. The client has outsourced the development of its comprehensive healthcare application to Xpanxion.

To this end, Xpanxion has been developing the next generation software application for the client since June 2002. The product has been released and has enjoyed an excellent response in the marketplace. Xpanxion is currently developing additional modules and enhancements for the client.

Since May 2004, Technowrites have been successfully developing documentation for Xpanxion, related to this client's products. We have been working in Xpanxion's Pune office to carry out the required documentation.
project management writing


Projects Completed
The technical writers were placed onsite and were responsible for developing various types of documentation including:

  • Online Help for one of the product
    The technical author(s) were responsible for creating and writing Online Help for the product using RoboHTML. Our writers are also responsible for maintaining the product's Online Help.
  • Online Help for the product
    The technical author(s) were responsible for creating and writing Online Help for one of the product using RoboHTML. This product is a Windows-based stand-alone application.
  • User Guides
    Our team of writers also developed and maintained different user guides related to the product and different Configuration Utilities.
  • Glossary of terms
    Our team of writers also developed and maintained a Glossary that has several hundred terms that need defining.
  • Induction Training Material
    Our writers created a training material that is used to train the new recruits of Xpanxion.

Tools Used
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, RoboHTML

Challenges
The various challenges faced were:
  • Gaining a thorough understanding of the huge and complex product with all of its modules.
  • Developing a clear understanding of the components.
  • Tracking the project so that the documents can be updated at the right time and with minimum efforts.
  • Handing over the responsibility to a different writer when the contract term was completed.

Solution
In order to overcome these challenges, we underwent in-depth, in-house training with regards to the complex product functionality as well as its individual modules. We also coordinated closely with the Subject Matter Experts (SMEs). We worked on more than 600 topics in the documentation.

© Copyright 2005, Technowrites Pvt. Ltd.